Here you will find the latest version of the Vibe 12+ software: Vibe 12+ v3.0.0.19 Download and install the package to update your device. Follow the on-screen instructions during installation. You will need to enter the serial number of your Vibe, which can be found on the label on the stand of your device. You […]
Frequently asked questions
Check out our answers to frequently asked questions. We give suggestions that fix most issues. You’ll also find manuals and information on installation and updates.
Is your question not listed? Please contact us directly with your question, we will be happy to help you.
Communication devices
General
Software
Update Vibe 10
Here you will find the latest version of the Vibe 10 software: Vibe 10 v3.0.0.19 Download and install the package to update your device. Follow the on-screen instructions during installation. You will need to enter the serial number of your Vibe, which can be found on the label on the stand of your device. You […]
Vibe 10 keyguard
We deliver custom made keyguards for Vibe 10. The keyguards can be mounted using 2 different systems. using clips, which allow you to remove the keyguard easily: using clamps, which are tightened with screws: […]
CloudStorage.exe error
When ME5 starts in Windows 11, you receive a “CloudStorage.exe” error at startup. The error message shows a an icon of a red circle with a white cross, and the text says that it “can’t start the application (0x0000135)”. You can press “OK” and ME5 will start, but the cloud feature won’t work. This […]
Disable touch gestures
On your device running Windows 11, you have the ability to use 3 or 4 fingers together to make a motion on the touch screen. This is called a (multi) touch gesture. For example, you can easily minimize the program you are working in to the taskbar (in a downward motion), or start a new […]
Vibe/Vibe 12 ‘Quick Settings’ menu doesn’t open
If you have upgraded your device from Windows 10 to Windows 11, you might have trouble using the ‘Quick Settings’ menu in the taskbar. The Quick Settings menu shows your Wifi/BT/brightness/volume/etc. settings and is located in the bottom right corner of the taskbar, as shown in the screenshots below. If you click on it, the […]
Update Vibe 12
Here you will find the latest version of the Vibe 12 software: Vibe 12 v3.0.0.15 Download and install the package to update your device. Follow the on-screen instructions during installation. You will need to enter the serial number of your Vibe, which can be found on the label on the stand of your device. You […]
Windows 11 support
Windows 11 is supported on the following devices: Tellus (i)6 Vibe 12+ Vibe 12 Vibe 10 Vibe Windows 11 is NOT supported on the following devices: Tellus (i)5 Mobi 3 […]
EyeTech TM5 Mini firmware upgrade
Latest supported version at the moment: EyeTech TM5 Mini firmware v2019.1.1.0 Download and install this firmware on the following devices: Tellus 5 with EyeTech TM5 Mini eye tracker connected via USB. Tellus i5 with built-in EyeTech TM5 Mini eye tracker. This version contains a significant improvement for people who wear glasses, as well as giving […]
Update TellusTool
Here you will find the latest version of the TellusTool software for your Tellus (i)5: TellusTool v3.0.0.99 Download and install the package to update your device. This latest version is compatible with Mind Express 4 and 5, but has the same functionality as the previous version. The only difference is that the previous version v3.0.0.96 […]
Update MobiTool
Here you will find the latest version of the MobiTool software for your Mobi 3: MobiTool v3.0.0.96 (for Mind Express 4) MobiTool v3.0.0.99 (for Mind Express 5) Download and install the package to update your device. Note that v3.0.0.99 is not compatible with Mind Express 4 (issue with Esc button where right-click function doesn’t work properly). […]
EyeTech TM5 software
Latest supported version at the moment: QuickAccess v1.7.1.5 Download and install this package on: your Tellus 5 device with a EyeTech TM5 Mini eye tracker connected via USB. your Tellus i5 device with a built-in EyeTech TM5 Mini eye tracker. […]
Tobii PCEye Mini software
Latest supported version at the moment: Tobii Gaze v2.5.1.184 Download and install this package on: your Tellus 5 device with a Tobii PCEye Mini or PCEye Go eye tracker connected via USB. your Tellus i5 device with a built-in Tobii PCEye Mini eye tracker. If you receive notifications related to Tobii updates or license […]
Zingui 1 computer connection
The Zingui 1 connects to any Windows 7/8/10/11 computer using Windows Mobile Device Center (WMDC). For Windows 8/10/11, additional actions are necessary to complete the WMDC installation. Follow the steps below to install WMDC on your system. New installation: First install WMDC on your computer. Depending on your system, download either the 32-bit version […]
Zingui 2 computer connection
Because of ongoing issues with Windows Mobile Device Center we do no longer support this utility to make a connection between the Zingui 2 and a computer. We recommend to use the method described below to convert your device to a “Mass Storage” device, which will result in a more stable and faster computer connection. […]
Update Mind Express
Mind Express 5: By default Mind Express 5 automatically searches for updates. If you want to stay with the current version, you can always uncheck this option under “Settings” > “System” > “Update settings”. You can also choose to search for updates manually. Click here for a complete changelog of the latest updates. Mind […]
Update Mind Express 4 on Zingui 2
It is recommended to always keep Mind Express up to date, both on your computer and on the Zingui 2. The update will NOT remove any existing documents, images, sounds or voices. To install the update: Make sure you have a Zingui 2 device (serial number starts with ZG2). To install the update on a […]
Update Mind Express 4 on Smart 3
It is recommended to always keep Mind Express up to date, both on your computer and on the Smart 3. The update will NOT remove any existing documents, images, sounds or voices. To install the update: Method 1 (via PC connection – no longer supported): To update your device, please use the PC that you […]
Update Mind Express 4 on Zingui 1
It is recommended to always keep Mind Express up to date, both on your computer and on the Zingui. The update will NOT remove any existing documents, images, sounds or voices. To install the update: Make sure you have a Zingui 1 device (serial number starts with ZG1). To install the update on a Zingui […]
Smart 3 computer connection
Because of ongoing issues related to Windows Mobile Device Center, we do no longer support the connection between the Smart 3 and a computer. Please use the alternative method (export to USB stick using Mind Express on your PC) as described here. An alternative method is available since Mind Express v4.4.3.1904. It doesn’t require a […]
