Legacy devices (Mobi 3, Tellus (i)5 and Allora 2), which use an internal SIM card, use an older network (G2 or G3). Depending on your provider, this will continue to be supported for a while, but most providers are phasing it out. If you encounter any problems, it is best to check with your provider […]
Frequently asked questions
Check out our answers to frequently asked questions. We give suggestions that fix most issues. You’ll also find manuals and information on installation and updates.
Is your question not listed? Please contact us directly with your question, we will be happy to help you.
Communication devices
- All questions about Communication devices
- Allora 3
- Mobi 3
- Smart 3
- Tellus (i)5
- Tellus (i)6
- Vibe
- Zingui
General
Software
Vocabularies
End of Windows 10 support by Microsoft
From 14 October 2025 Windows 10 will no longer be supported by Microsoft with security updates.* Devices with Windows 10 will still work after 14 October 2025. The only difference is that the device will no longer receive Windows 10 software updates. This makes your operating system less secure. General safe computer use is […]
Mailing in Mind Express 5: connecting your email account
What? Do you already have an email account, but find it too complex in terms of motor, visual and/or cognitive skills? Then link your email to your ME5 profile. This allows you to send and receive emails using your preferred letter and/or symbol communication file, access method, etc. Get started: linking your […]
Export and import a profile in Mind Express 5
Would you like to back up a profile (portal with pagesets, as well as the settings for this profile) in its entirety or send it to someone else? This can be done completely offline and therefore without using Google Drive. Export a profile There are two ways to export a profile. Option 1: Go […]
Adding symbols to Mind Express 5
Standard and optional symbol sets Within Mind Express 5, you can use a lot of symbol sets. Some sets are: unlimited availability in specific languages (e.g. Arasaac, SCLERA, Bliss) unlimited availability in specific licenses and languages (e.g. SymbolStix (certain types of Jabbla voice computers), PCS sets (certain EDU licenses)) to request (e.g. PCS, Widgit, Beta, […]
Your own voice on the Allora 3
Voicebanking via my-own-voice Create a digital copy of your own voice (voicebanking), to integrate an essential part of your identity onto your speech generating device. That is the message and purpose of ‘my-own-voice’ from the Acapela group, one of the companies offering voicebanking technology. You can find all the information on […]
StarNav head tracking on your Tellus 6
Do you work with StarNav headtracking? An issue can occur on a Tellus 6 when using the StarNav headtracking software. The software can choose the rear camera on the Tellus rather than the front one. It is not possible to set which camera to use with the StarNav software. The fix is to temporarily switch […]
Access your Windows Computer via Mind Express (Windows Control)
Mind Express 5 and Windows Control With Mind Express, you have a lot of possibilities for (in)direct communication, education and leisure. More info on the wide applicability of Mind Express can be found here on our website. Moreover, you can control all these applications not only via touch, but also via mouse, joystick, eye […]
Languages and voices in Mind Express 5
When you install Mind Express 5, you immediately have the voices and linguistic functionalities (if available: grammar, word and sentence prediction, symbol sets … ) for your chosen language. However, Mind Express offers support for several other languages as well. Voices I. Want the right voice (pronunciation) for a particular language? […]
Message Set
What? A Message Set is a database of messages within a specific profile in Mind Express 5. These stored messages can be: recorded voice messages text-to-speech (TTS) messages with your chosen TTS voice and/or (messages that) link to other message categories Aim This way, Mind Express offers the possibility of building a language system […]
Connecting Home Assistant with Mind Express 5
As of Mind Express version 5.3.0.3261, it is possible to connect to Home Assistant, a home automation system that allows users to control all their smart home devices through one unified interface. On this page, we explain step by step how to connect between your Home Assistant and Mind Express. For information on how to […]
Update Vibe 12+
Here you will find the latest version of the Vibe 12+ software: Vibe 12+ v3.0.0.19 Download and install the package to update your device. Follow the on-screen instructions during installation. You will need to enter the serial number of your Vibe, which can be found on the label on the stand of your device. You […]
Update Vibe 10
Here you will find the latest version of the Vibe 10 software: Vibe 10 v3.0.0.19 Download and install the package to update your device. Follow the on-screen instructions during installation. You will need to enter the serial number of your Vibe, which can be found on the label on the stand of your device. You […]
Allora 2 & Allora 3 comparison chart
Discover the new features of the Allora 3 with our visual comparison chart. It shows all the differences between the Allora 2 and the Allora 3, and it highlights the features we’re looking to implement in the future. If you have questions or want to have more information about the Allora, please contact your local […]
Adding Arasaac to Mind Express 5
Do you know about the Arasaac symbols? You can freely install and use this symbol set in Mind Express 5. Below, we explain step by step how you can do this yourself. If you have questions or encounter issues during the installation, don’t hesitate to contact your distributor for assistance. Step 1: Check if […]
Connecting your phone with ME5 (calling and texting)
On this page, you will find all the information you need about connecting ME5 to a smartphone or mobile phone and what you need to set up in order to send text messages and make calls. The information about calling in ME5 can be found at the bottom of this page. Connecting a phone […]
Vibe 10 keyguard
We deliver custom made keyguards for Vibe 10. The keyguards can be mounted using 2 different systems. using clips, which allow you to remove the keyguard easily: using clamps, which are tightened with screws: […]
How to re-activate your Gmail account in Mind Express 5 after the June update
After installing the Mind Express 5 June update, you will see the warning below when accessing Gmail in Mind Express. You have to update your Mind Express 5 settings in order to continue to use your Gmail account. You can do this by following the next steps. Step 1: In Mind Express 5, go to […]
Disable touch gestures
On your device running Windows 11, you have the ability to use 3 or 4 fingers together to make a motion on the touch screen. This is called a (multi) touch gesture. For example, you can easily minimize the program you are working in to the taskbar (in a downward motion), or start a new […]
Vibe/Vibe 12 ‘Quick Settings’ menu doesn’t open
If you have upgraded your device from Windows 10 to Windows 11, you might have trouble using the ‘Quick Settings’ menu in the taskbar. The Quick Settings menu shows your Wifi/BT/brightness/volume/etc. settings and is located in the bottom right corner of the taskbar, as shown in the screenshots below. If you click on it, the […]
