Frequently asked questions

Check out our answers to frequently asked questions. We give suggestions that fix most issues. You’ll also find manuals and information on installation and updates.
Is your question not listed? Please contact us directly with your question, we will be happy to help you.

Update Vibe 12+

Here you will find the latest version of the Vibe 12+ software: Vibe 12+ v3.0.0.19 Download and install the package to update your device. Follow the on-screen instructions during installation. You will need to enter the serial number of your Vibe, which can be found on the label on the stand of your device. You […]

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Update Vibe 10

Here you will find the latest version of the Vibe 10 software: Vibe 10 v3.0.0.19 Download and install the package to update your device. Follow the on-screen instructions during installation. You will need to enter the serial number of your Vibe, which can be found on the label on the stand of your device. You […]

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Allora 2 & Allora 3 comparison chart

Discover the new features of the Allora 3 with our visual comparison chart. It shows all the differences between the Allora 2 and the Allora 3, and it highlights the features we’re looking to implement in the future. If you have questions or want to have more information about the Allora, please contact your local […]

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Adding Arasaac to Mind Express 5

Do you know about the Arasaac symbols? You can freely install and use this symbol set in Mind Express 5. Below, we explain step by step how you can do this yourself. If you have questions or encounter issues during the installation, don’t hesitate to contact your distributor for assistance.   Step 1: Check if […]

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Vibe 10 keyguard

We deliver custom made keyguards for Vibe 10.   The keyguards can be mounted using 2 different systems. using clips, which allow you to remove the keyguard easily:           using clamps, which are tightened with screws:           […]

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Disable touch gestures

On your device running Windows 11, you have the ability to use 3 or 4 fingers together to make a motion on the touch screen.  This is called a (multi) touch gesture. For example, you can easily minimize the program you are working in to the taskbar (in a downward motion), or start a new […]

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Vibe/Vibe 12 ‘Quick Settings’ menu doesn’t open

If you have upgraded your device from Windows 10 to Windows 11, you might have trouble using the ‘Quick Settings’ menu in the taskbar. The Quick Settings menu shows your Wifi/BT/brightness/volume/etc. settings and is located in the bottom right corner of the taskbar, as shown in the screenshots below.  If you click on it, the […]

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Update Vibe 12

Here you will find the latest version of the Vibe 12 software: Vibe 12 v3.0.0.15 Download and install the package to update your device. Follow the on-screen instructions during installation. You will need to enter the serial number of your Vibe, which can be found on the label on the stand of your device. You […]

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Calling in Mind Express 5

** With version 5.2.1.3183 of Mind Express 5, connecting with a smartphone has become much simpler. More information about how to use text messaging in Mind Express 5 can be found on this FAQ-page. The first option described below can still be used with older versions of Mind Express 5. We do however recommend updating […]

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EyeTech TM5 Mini firmware upgrade

Latest supported version at the moment: EyeTech TM5 Mini firmware v2019.1.1.0 Download and install this firmware on the following devices: Tellus 5 with EyeTech TM5 Mini eye tracker connected via USB. Tellus i5 with built-in EyeTech TM5 Mini eye tracker. This version contains a significant improvement for people who wear glasses, as well as giving […]

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Remote editing

In our manual, you will find detailed explanations on how to make a backup in the cloud and how to edit a pageset remotely. We have also made a tutorial for this.  We would like to provide some answers to frequently asked questions here. Can the remote editor choose when to make changes? When you […]

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Update TellusTool

Here you will find the latest version of the TellusTool software for your Tellus (i)5: TellusTool v3.0.0.99 Download and install the package to update your device. This latest version is compatible with Mind Express 4 and 5, but has the same functionality as the previous version. The only difference is that the previous version v3.0.0.96 […]

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